Privacy Policy

This Privacy Policy explains how Poki Games("we", "us", or "our") collects, uses, and protects information when you use Poki (the "Game"), a multiplayer Ludo game for mobile devices. By using the Game, you agree to the practices described in this policy.

If you have questions about this policy or how your information is handled, contact us at jamphel@nomindbhutan.com.

Account information. You can play as a guest (anonymous account) with no personal information required, or sign in with Google or an email/password. If you sign in with an email or Google account, we collect your email address, and for Google sign-in we may also collect your name and profile picture to pre-fill your in-game display name and avatar. Every account also gets a permanent, auto-generated Player ID used to identify you to other players and to look you up for friend requests.

Profile information. Your display name, chosen or uploaded avatar, and optionally your gender, all of which you can change at any time from your profile.

Gameplay data. Match history, wins, losses, draws, captures, pawns finished, win streaks, and other statistics generated as you play, plus your friends list and any pending friend requests or private match invites.

Voice chat. If you choose to use voice chat during a match, your microphone audio is transmitted in real time to the other players in that match through our voice infrastructure provider. We do not record or store voice chat audio; it exists only for the duration of the live conversation. You can mute yourself or leave voice chat at any time.

Photos. If you upload a custom avatar, we access your camera or photo library (with your permission) and store the selected image.

In-game currency.Your Coin balance, which portion of it is a granted sign-in or bonus credit, and the history of changes to it (match winnings, match stakes, signup bonus, bonus grants). See "In-Game Currency" below for more detail.

Device and technical information. Basic technical information such as device type, operating system, app version, and IP address, collected as part of normal app and server operation for security, debugging, and abuse prevention.

• To create and maintain your account and let you sign in across sessions.
• To operate core gameplay: matchmaking, live match state, scoring, and statistics.
• To provide social features: friends, friend requests, and private match invites.
• To enable real-time voice chat between players in the same match.
• To keep your Coin balance and match results consistent across devices.
• To detect, investigate, and prevent fraud, cheating, and abuse.
• To provide customer support and respond to your requests.
• To maintain the security, stability, and performance of the Game.

Coins are a virtual in-game balance. You earn them by playing and spend them entering matches. Some Coins are granted rather than earned - a sign-in bonus, or a giveaway - and are marked as such on your balance.

Coins have no value outside the Game. They cannot be transferred between accounts, and the Game collects no payment information of any kind.

We rely on the following third-party services to operate the Game. Each processes data on our behalf:

• Supabase: our database, authentication, and file storage provider. Account, profile, gameplay data described above is stored with Supabase.
• LiveKit: real-time voice chat infrastructure used to transmit microphone audio between players during a match.
• Google Sign-In: an optional way to create or access your account, if you choose it instead of email or guest play.

We do not sell your personal information, and we do not use third-party advertising or analytics networks.

Other players can see your display name, avatar, Player ID, and gameplay statistics. This information is inherently part of a multiplayer game. Players in the same match as you can hear your voice if you enable voice chat. We do not share your email address with other players or with any third party, except with the service providers above as needed to operate the Game, or where required by law.

We keep your account and gameplay data for as long as your account is active. If you delete your account, we delete or anonymize your personal information within a reasonable period, except where we're required to keep certain records (for example, a history of financial transactions) for legal, accounting, or fraud-prevention purposes. See Delete Your Account for the specifics.

We use industry-standard measures, including encrypted connections, access controls, and row-level database security, to protect your information. No method of storage or transmission is completely secure, and we can't guarantee absolute security, but we work to protect your information appropriately for its sensitivity.

• You can view and edit your display name, avatar, and gender at any time from your profile.
• You can request a copy of the personal information we hold about you.
• You can request that we delete specific personal data (see Delete Your Data) or your entire account (see Delete Your Account).
• You can stop using voice chat, camera, or photo library access at any time.

To exercise any of these rights, contact us at jamphel@nomindbhutan.com.

The Game is not directed at children, and we do not knowingly collect personal information from children under the age of 13 (or the minimum age required by your local law). If you believe a child has provided us with personal information, please contact us so we can delete it.

You can play the Game as a guest without providing any personal information. A guest account still has a Player ID and its own Chip balance and statistics, but no email address or sign-in credentials are collected unless you later choose to link a Google or email account.

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above. Continuing to use the Game after a change means you accept the updated policy.

If you have any questions about this Privacy Policy or how your information is handled, contact us at jamphel@nomindbhutan.com.